PMR Consulting Solutions complies with federal civil rights laws and prohibits discrimination based on race, color, national origin, culture, language, religion, physical or mental disability, socioeconomic status, age, gender/sex, sexual orientation, and gender identity or expression, or ability to pay.
As a patient at PMR Consulting Solutions, we encourage you to engage openly with your healthcare team, actively participate in your treatment decisions, and enhance your safety through informed and active involvement in your care. We consider you a partner in your healthcare journey, and it's important that you are aware of your rights and responsibilities during your time with us. We welcome you and your family to join us as active members of your care team.
Your Rights:
- You have the right to receive considerate, respectful, and compassionate care in a safe setting, regardless of your race, color, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, physical or mental disability, religion, language, or ability to pay.
- You have the right to receive care, treatment, and services that are sufficient, appropriate, and in compliance with state, local, and federal laws and regulations.
- You are entitled to receive care in a secure environment, completely free from any kind of abuse or neglect, which encompasses verbal, mental, physical, and sexual mistreatment.
- You are entitled to be addressed by your correct name and to be in an environment that upholds your dignity and contributes to a positive self-image.
- You have the right to be informed of the names and roles of the healthcare team members participating in your care, provided that staff safety is not compromised.
- You have the right to have your personal values, beliefs, and preferences respected.
- You are entitled to receive information regarding your healthcare and physician fees. You can request an estimate of charges before receiving care, ensuring it doesn't disrupt patient care.
- You have the right to receive information from your healthcare provider regarding your diagnosis, prognosis, test results, care outcomes, and any unexpected outcomes.
- You have the right to have a family member or chosen representative, as well as your own physician, promptly notified.
- You have the right to participate in your care plan, including the ability to decline treatment within legal bounds. You can involve family and friends, with your consent, in these decisions. If you choose to leave against your physician's advice, the business and doctors won't be liable for any resulting medical consequences.
- You have the right to be screened, evaluated, and treated for pain, and you can participate in decisions about its management.
- You have the right to appoint an individual of your choice to make health care decisions for you, in the event that you are unable to do so.
- You have the right to provide informed consent for all non-emergency care, which includes a comprehensive understanding of care benefits, risks, alternatives, and the risks and benefits of those alternatives.
- You can choose to participate in medical research studies or decline, and this choice will not affect your care.
- You have the authority to permit or deny photography for non-care purposes and withdraw your consent until a reasonable time before the photo's usage.
- You can anticipate privacy and confidentiality during care discussions and treatments, with the option to request an escort during examinations.
- Your involvement in the discharge plan is ensured. You will receive timely notifications regarding discharge, transfer, or change in care level. Before discharge, you'll receive information about any necessary follow-up care.
- Your communication and care records are confidential, unless permitted by law. You have the right to access or obtain a copy of your medical records.
- You have the right to access your medical records in accordance with HIPAA Notice of Privacy Practices.
- You have a right to be provided a copy of the Health Insurance Portability and Accountability Act Notice of Privacy Practices.
Your Responsibilities:
- You are required to furnish comprehensive and precise information, including your full name, address, home phone number, date of birth, Social Security number, insurance details, and employer information when necessary.
- If you possess an advance directive, please provide a copy to the hospital or your physician.
- It's your responsibility to offer thorough and accurate information regarding your health and medical history, encompassing your current condition, past illnesses, prior hospital stays, medications, supplements, herbal products, and any matters relevant to your health, including perceived safety concerns.
- Don't hesitate to seek clarification through questions when information or instructions are unclear. If you believe you cannot comply with your treatment plan, it's your duty to inform your doctor. You will be accountable for outcomes if you do not adhere to care, treatment, and service plans.
- Active participation in your pain management plan is expected, and you should keep your doctors and nurses informed of the effectiveness of your treatment.
- It is advisable to leave valuables at home and bring only essential items for your visits. The company bears no responsibility for valuables or belongings you retain during your stay.
- You are anticipated to treat staff, fellow patients, and visitors with courtesy and respect. Compliance with company rules and safety regulations is required, and please be mindful of noise levels, privacy, and visitor numbers.
- Complete and accurate information regarding your health insurance coverage must be provided, and bills should be settled promptly.
- Maintaining appointments, punctuality, and timely communication with your healthcare provider is your responsibility.
- According to law, patients, along with their families and friends, must obtain consent from all participants before recording or videotaping in-person or phone conversations. Healthcare professionals reserve the legal right to decline being recorded.
